CONTACT

Our support team reliably and competently helps with any enquiries related to Thornix Kapstedor. Whether you’re just exploring, already registered or actively using the platform, we help you move forward quickly.

How to contact us

We provide targeted assistance for all matters related to your account and the use of Thornix Kapstedor. Our team is available Monday to Friday during standard working hours (CET) and treats requests with high priority. Typical areas we help with:

• Creating and verifying your account, as well as account management (including profile and risk settings)
• Technical help for the platform, the app or in case of errors
• Questions about deposits and withdrawals, processing times and accepted payment methods
• Information about features, strategies, AI logic and available instruments
• Feedback, ideas and suggestions for improvement and development
• Support for other matters, from general to individual

Use the secure contact form below and fill in all relevant fields so we can process your request quickly. As a rule, you will receive a response on working days within 24 hours, often sooner. For urgent technical issues, a live chat may be available (weekdays 9–18).